1. Eligibility for Exchange

We accept exchanges only if the product you received falls under one of the following two categories:

• Damaged Product: The item arrived broken, torn, defective, or physically damaged during transit.
• Incorrect Order: The item received does not match what you ordered (e.g., wrong size, wrong color, or completely different product).

Please Note: We do not offer exchanges or returns for change of mind, color preferences, or reasons other than those stated above.

2. Timeframe & Reporting

Any damage or order mismatch must be reported to us within [Insert Number, e.g., 48 hours / 4 days] of delivery.

Requests received after this period will unfortunately not be eligible for an exchange.

3. Verification Process

To help us resolve this quickly for you, please ensure the following when contacting our support team:

• Provide your Order Number.
• Share a clear photo or a short unboxing video showing the damage or the incorrect item received.
• Ensure the product is unused, unwashed, and has all original tags and packaging intact.

4. Next Steps

Once your request is approved, we will arrange for a replacement of the exact same item to be shipped out to you at no extra cost.

If the item is out of stock, we will issue a store credit or a full refund.

Contact Us

To initiate an exchange, please reach out to our team at:

Email: support@desidrapper.com

Phone/WhatsApp: +91 9910229970